COVID-19 Toolkit - Ticketing Features

COVID-19 Toolkit - Ticketing Features

Dan Crow

Our system has a number of ticketing features that support the ‘new norms’ brought about by COVID-19 including Real-Name Ticketing, Custom Questions & Declarations, Digital Track & Trace, Capacity Controls, Marked Seating and Table Bookings.

Real-Name Ticketing

A ticketing security mainstay, Real-Name Ticketing allows organisers to validate tickets at the door against customer's ID to ensure the person registered is the person attending. 

Zicket also securely incorporate the customer data into the ticket QR code which is changed and discarded on the ticket changing hands. Ticketing name-changes and forwarding is also supported inside the system for ticketing gifting or group sales.

Custom Questionnaires & Health Declarations 

We have expanded our data collection and custom questionnaire section to include the now common place Health & Travel Declaration.

Collecting the feedback on registration helps to ensure a smooth check-in process and ties the responses with their ticket and order in case of any requirement for review at a later date.

Digital Track & Trace

Customers can share their contact details for both online and offline orders, via the Box Office POS. In the event of Track & Trace being required zicket can easily pin-point a customers order, their arrival time and surrounding customers to aid effective containment.

Cashless Box Office 

Our box office integrates with the industry leading BBPOS mobile payment devices allowing for a completely cashless sales process at your venue.

Capacity Controls 

Flexible capacity controls can be used for a wide range of scenarios including, controlling pricing tiers, timed entry sessions and multi-day entry tickets. 

Timed Entry Sessions

Stagger arrival times, anticipate demand and control on-site numbers with timed-entry tickets and sessions.  

Marked Seating & Table Bookings 

Customers can pick their own seat with our interactive marked seating & table booking feature. This provides both customers & event organiser clarity of seating arrangements and support blocking out high traffic areas, like aisle seats and leaving spaces between seats to aid social distancing. 

See our ticketing COVID-19 Toolkit features are deployed at one of Hong Kong's leading tourist attractions - The Hong Kong Observation Wheel (HKOW).

We are delighted to be the chosen technology partner and provide COVID-Responsible ticketing & access control technology to the Hong Kong Observation Wheel & AIA Vitality Park.

We have worked with their team every step of the way to help device a COVID19-Responsible strategy and utilise technology where-possible to enhance the visitor experience whilst following the HK Governments latest anti-epidemic measures. 

HKOW utilise the following Zicket COVID-19 responsible system features:

  • Self-Scan Access Control
  • Contactless Payments at the Box Office
  • Digital Track & Trace (Online & Offline Sales)
  • Real-Name Ticketing (Online Sales)
  • Capacity Controls & Timed Ticketing

Alongside operational and onsite guidelines: 

  • Socially Distant Queuing
  • Required Mask Wearing for Staff & Customers
  • Contact-Free Temperature Checks
  • Single Group Gondola Rides
  • Hand Sanitiser available at key areas
  • Increased Sanitation and Cleaning of Gondolas