FAQs

We provide an end-to-end solution that combines Zicket’s local expertise with the global power of the Eventbrite engine. From pre-event marketing and registration to seamless on-site entry and post-event analytics, our system is flexible enough to meet the needs of any scale, from intimate events to major festivals.

When attendees purchase tickets on Eventbrite they receive a confirmation email as a receipt of purchase. Tickets can be accessed by logging in to the Eventbrite website or mobile app using the email address associated with their order.

Standard payouts are typically processed within 3–5 days after your event has concluded. For eligible long-term partners, we offer flexible advance payment schedules based on ticket sales to assist with pre-event cash flow.

We offer two flexible fee structures—Inside Fees and Outside Fees—designed to give you full control over how your ticket is priced and who covers the service costs.

1. Inside Fees (Absorbed by the Organizer)

With Inside Fees, the price a customer sees is exactly what they pay. The ticketing fees are "hidden" within the ticket price, making it a smoother checkout experience for the attendee.

• Customer Pays: $100.00
• Total Inside Fee (10%): Paid by you ($10.00)
• You Receive: $90.00

2. Outside Fees (Passed to the Customer)

Outside Fees are added on top of your set ticket price during the checkout process. This allows you to receive the full face value of your ticket while the customer covers the service costs.

• Ticket Price: $100.00
• Total Outside Fee (8%): Paid by the customer ($8.00)
• Customer Pays: $108.00
• Post-Event Invoice (2%): An online payment processing fee is deducted from your settlement.
• You Receive: $98.00

We provide a comprehensive "human" element alongside our tech. This includes dedicated Account Managers, professional-grade scanning equipment, staff training, and on-site technical supervisors to ensure doors open smoothly.

⁠The level of marketing support depends on the specific event. Zicket prides itself on providing tailored support for its clients.

Costs depend on the quantity required, duration of use, and whether training is needed.

By utilizing Weezevent (WeezPay) technology, we provide the gold standard in event payments. Our system offers 100% offline reliability, faster transaction speeds than standard credit cards, and specialized features like "Click & Collect" and group account management.

Why use Cashless RFID instead of standard Contactless or Octopus?

• Speed: RFID transactions take under 2 seconds, compared to 15 seconds for cards, drastically reducing bar queues.
• Reliability: Our system is network-independent and does not require an internet connection to process payments.
• Security: Features like "minor/major" logic automatically prevent alcohol sales to minors.
• Revenue: Event organizers typically see a 15–30% increase in spend per head when switching to a dedicated cashless ecosystem.

• Speed: RFID transactions take under 2 seconds, compared to 15 seconds for cards, drastically reducing bar queues.
• Reliability: Our system is network-independent and does not require an internet connection to process payments.
• Security: Features like "minor/major" logic automatically prevent alcohol sales to minors.
• Revenue: Event organizers typically see a 15–30% increase in spend per head when switching to a dedicated cashless ecosystem.

Transparency builds trust. After the event, attendees can simply log into a dedicated online portal to claim their unspent balance. We can also configure the system to allow for automated refunds or give fans the option to donate their remaining balance to a partner charity.

Yes. Our WeezPay terminals operate locally. Transactions are stored on the device and the encrypted chip on the wristband. In the event of a total network outage, your bars and vendors will continue to operate without interruption.

Yes. Our "Shared Account" feature allows a single user (such as a parent or group leader) to manage, top up, and track spending for multiple devices from one central account.

How do attendees top up their funds?

We offer three convenient ways:

1. Online: Pre-event or during the event via their smartphone.
2. Fast Top-Up: By scanning a unique QR code printed directly on their wristband.
3. On-site: At dedicated "Top-Up" stations using cash or credit card.

We offer deep, real-time analytics. You can track your busiest vendors, top-performing staff, and stock levels in real-time. Post-event, you receive a comprehensive report detailing attendee behavior, peak transaction times, and final reconciliation data.

Our terminals are professional-grade, waterproof, and shock-resistant. They are specifically built to withstand the high-intensity environments of festivals, stadiums, and outdoor events.

•⁠  ⁠For Attendees: Faster queues, no need for cash, and easy top-ups.

•⁠  ⁠For Staff: Reduced cash handling, assigned devices for tracking sales, and elimination of fraud.

•⁠  ⁠For Organisers: Full analytics, increased spending, reduced operational costs, and a system that is not network-dependent.

Pricing is dynamic and depends on the size, length, and location of the event. A quote can be provided after receiving specific event details.

Unlike Contactless or Octopus, RFID provides in-depth reporting and is not necessarily network-dependent. It also allows for custom event currencies and coupons, offering more flexibility than standard local currency transactions.